User Journey Map

A user journey map is essential in unpacking our user’s pain points and determining which factors contribute to their daily mental health, performance in class, and attitude towards their job application process.​​​​​​​

​

We chose to create a user journey map following a school year for Arjun.

The map walks through Arjun’s school year, starting in October when he starts his sophomore year and ending in March when he receives his ideal internship. It includes how he seeks resources and opportunities from career fairs, college advisors, and websites. We tracked Arjun’s feelings and pertinent thoughts that came across his mind throughout the entire process.